Dhgate.com, a China-based wholesale marketplace that enables global online transactions, has become the first wholesale e-commerce collaboration for shipping giant, UPS in China.
The companies have announced that the UPS suite of integrated shipping tools is now available to users of DHgate.com. Through this relationship, DHgate.com customers will benefit from direct control of shipping options to manage their businesses via the DHgate.com platform.
The integration of UPS Online Tools with the DHgate transaction system allows users to calculate costs, request a shipment pick-up, track shipments and review transit times for international shipments at all points of the transaction.
According to Diane Wang, DHgate.com's founder and CEO, DHgate.com is the only online wholesale e-commerce platform in China to integrate with the comprehensive suite of UPS OnLine Tools. She added that this integration offers unique benefits for their customers in terms of cost savings, reliability and convenience.
It is expected that both buyers and sellers on DHgate will benefit from significant savings since UPS technology could eliminate the need for extra man hours necessary to make calls, process calculations and file documents. In addition, UPS Online Tools may help reduce the seller’s customer service costs by reducing or eliminating the need for customers to call and inquire about the status of their orders since customers can track the progress of their shipments online.
With UPS Signature Tracking, sellers are notified online of proof of receipt information such as a digitized signature and delivery address, and can trigger cash payment immediately instead of waiting for manual proof.
Phase I of the UPS online system is now available via the DHgate platform and Phase II will be rolled out this year.